Sales Policy
Order Acceptance
- All orders are subject to acceptance and availability.
- We reserve the right to refuse or cancel any order for reasons such as:
- Product availability
- Errors in pricing or product description
- Fraudulent activity
Pricing
- Prices are subject to change without notice.
- The price you are charged will be the price at the time of your order.
- Discounts, promotions, or offers cannot be applied to past orders.
Payment
- We accept payments through credit/debit cards, PayPal, and other payment methods as specified at checkout.
- Full payment is required before processing and shipping of orders.
Order Modifications & Cancellations
- Orders may be modified or canceled before they are shipped.
- If you wish to cancel or change an order, contact us immediately after placing it.
Shipping
- Orders will be processed within 1-2 business days after payment confirmation.
- Shipping times vary based on the destination and shipping method selected at checkout.
- We are not responsible for delays caused by the courier service.
Delivery & Risk of Loss
- We are not liable for lost or damaged products once they are handed over to the carrier.
- You are responsible for providing accurate shipping information. We are not liable for any shipping errors due to incorrect addresses.
Refund & Return Policy
- All returns must be requested within 14 days of receipt.
- Items must be returned in their original condition, unused, and with packaging intact.
- Refunds will be processed after the returned item has been received and inspected.
- Certain products (e.g., custom-made items) may not be eligible for returns.
Defective or Damaged Items
- If you receive a defective or damaged item, please contact us immediately with photographic evidence.
- We will offer a replacement or refund for defective products.
Taxes
- Applicable taxes will be charged based on the shipping destination.
- It is your responsibility to pay for any customs duties, taxes, or other fees for international orders.
Customer Support
- For any questions regarding your order, please contact our customer service team at help@siarajewels.com
- Our support team is available Monday to Saturday from 10:00 AM to 6:00 PM.
Changes to Policy
- We reserve the right to update or modify this sales policy at any time.
- Please check this page regularly for updates to the policy.